RSL COM’s 1800/1300/13 service, while providing a single, nationwide point of contact and a level of personal service second to none, also has the following features:

• Call screening - Call barring
  Allows for automatic rejection or acceptance of a call on the basis of state or region. Barred calls are redirected to a standard voice announcement.
• Call routing
  This feature allows the service to automatically direct a call to a different number, depending on the geographical source of the original caller.
• Call forward on busy/no answer
  Facilitates the re-routing of a call to another phone number, usually based on a timer, if the connection to the intended number fails.
• Simple time-based routing
  Customers can specify a specific number on which to terminate calls depending on the time of day. If this option is taken all 24 hours of a day need to be covered. For example, a 7pm call to Sydney (possibly after business hours) can be routed to Perth.
• Combined time- and origin-based routing
  Time-based routing can be combined with the origin-based routing facility to have calls diverted according to their location and the time of day.